Refund Policy

Change-of-mind returns must be requested within 14 days of receiving your order.

For change-of-mind returns, the product must be returned unused, in its original condition and, where reasonably possible, in its original packaging. A product that has been used is not eligible for a change-of-mind return. This does not affect your rights under the Australian Consumer Law if the product is faulty, damaged on arrival or otherwise does not meet a consumer guarantee.

Return shipping

For change-of-mind returns, you are responsible for the return shipping cost. If the product is faulty, damaged on arrival, or we sent you the wrong item, we will cover reasonable return shipping costs.

What cannot be returned

Change-of-mind returns are not accepted for customised items or products that have been damaged through use. This does not affect your rights under the Australian Consumer Law.

The Canvas Classic for iPhone 13 to 16 supports wireless charging but does not support MagSafe, as stated on the relevant product page before purchase. A used case cannot be returned as a change-of-mind return solely because it does not support MagSafe.

How to start one

Email support@themorph.com.au with your order number and the reason for the return. Once a return is approved, refunds take five to ten business days to appear.

Your rights under Australian Consumer Law

Nothing above limits them. If a product does not meet a consumer guarantee under the Australian Consumer Law, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances and the nature of the failure. These rights apply regardless of the 14-day change-of-mind return period.