The honest bit

Asked, and answered.

Every one of these came from someone complaining about a case they had already paid for. If yours is not here, support is a person, not a form.

01

Will it fit my phone?

Every iPhone from the 13 on, in every size. Canvas Classic fits the 13 to 16 and Canvas Pro fits the 17 on, and each has its own finishes. If one is not showing, it has sold out.

02

Will it protect my phone?

That is the first job, and none of it was traded away for the screen. The corners are reinforced where a phone actually lands, the lip stands proud of the glass so a face-down drop meets the case instead of your screen, and the inside is lined with micro-fluff so nothing drags across the back. It is a case first. The panel is the part that makes it yours.

03

Does it need charging?

No. There is no battery and nothing to plug in. E-ink holds a picture without drawing power, so the case can sit in a drawer for a year and the design will still be there.

04

Can I put any photo on it?

Anything in your camera roll. A photograph you took, something you made, something a friend sent you. You crop it in the app, hold the phone against the case, and it is on the back. No library to choose from, no approval step, no house style. It is your picture.

05

How often can I change the design?

As often as you want. The panel has no refresh limit and changing it costs nothing, so it can be one thing on Monday and something else by Friday. Some people swap it with an outfit. Some set it once and leave it for a year. Both are the product working.

06

What happens to blues and greens?

They go quiet, and that was the decision. A backlit screen shouts at whoever is sitting opposite you. This holds its picture without lighting the room. Warm colours come through strong and true; cool ones go quiet, so a deep blue reads as a soft grey rather than turning some other colour. The app shows you the real result before you send it. We are building a six colour panel too, which opens the cool end up considerably, and it is not far off.

07

Does it work with wireless charging and MagSafe?

Wireless charging works on every case, and you never take it off. Put the phone on any pad the way you always have, and it charges straight through the kickstand ring. On the Canvas Pro, for iPhone 17 and on, MagSafe is built in: chargers, wallets and car mounts snap on and hold the way they do on a bare phone. The Canvas Classic, for iPhone 13 to 16, charges wirelessly but carries no magnets of its own, so MagSafe accessories will not hold through it.

08

What is the ring on the back for?

It is a kickstand, and it disappears when you are not using it. It sits flush against the camera ring, then swings out to stand the phone up sideways for a video, a recipe, or a call at the table. Charging works straight through it, MagSafe included on the Canvas Pro.

09

Will the design peel or fade?

Nothing on the surface to peel. The artwork sits inside the screen, under a protective layer, so it cannot scratch off or yellow. Printed cases lift at a corner. This one has no corner.

10

How long does a design take to transfer?

Usually fifteen to twenty seconds on the Canvas Classic, and about half that on the Canvas Pro. It can take longer if your phone is in low power mode or the case is not sitting flat against it.

11

What if a transfer fails?

It tells you what happened and picks up where it stopped. Nobody can promise a radio that never drops, and we will not. What we promise is that the case is never left half changed: if a transfer fails, the design you had is still there.

12

Does it work with an Android phone?

For now, no. Every case is cut for one iPhone, from the 13 on, so the camera sits exactly where it should and the panel lands where we meant it to. There are a lot of people carrying something else who want this, and getting Morph onto their phones is where we are going next.

13

How long does delivery take?

Orders leave us within 24 hours. In Australia, standard shipping is free on orders of $99 and over, and usually takes two to eight business days from there. Under that, standard shipping is charged at checkout. If you need it sooner, express is one to four. Outside Australia, shipping is calculated at checkout from the delivery address.

14

What is the warranty?

Twelve months from the day it arrives, covering the e-ink display and the NFC. That sits on top of your rights under the Australian Consumer Law, which are not limited by it. The full terms are in the Warranty link at the bottom of this page.

15

Do I need the app, and does it cost anything?

You need it to change the picture, and it is free. No subscription, no credit packs. Your own photos are unlimited.